Just back from an 11 day stay. Lovely reception area and very helpful and friendly staff. Our room, however was a different matter. The beds were like sleeping on concrete, the shower was tiny if you turned round in it you knocked the lever and turned the water off. The t v kept turning itself back on after it had been switched off and the telephone didn't work. Also the balcony doesn't have any furniture on it. All these were mentioned to reception and a fantastic lady called Sinead did her best to sort things for us. The main issue is definitely the mattresses they are so hard it's impossible to sleep comfortably. We had two duvets and a mattress topper but they were still very uncomfortable. I've come home with serious back issues and will need to see a doctor. Besides all this the food was lovely and the rooftop pool amazing but unfortunately we won't be coming back.

Yet another glorious stay at this fabulous hotel- I haven’t been since it has been refurbished and they have done a fantastic job- sky pool was a dream, clean and spotless as was our gorgeous room- with an amazing view of the Cathedral-the quality of food superb and the staff- as always were wonderful- thank you Santiago for a fabulous memorable much needed stay- we were treated like Queens and cannot wait to return