We stayed at this hotel in early August 2026. I simply cannot imagine what kind of hotel someone has visited if they rate this place as five-star, or whether they are even familiar with the services offered by other five-star hotels in the area. In terms of quality, this is a decent three-star hotel—nothing more; in fact, several nearby hotels offer better quality despite having a lower rating. For instance, the Royal Style Hotel—located right next door and in a similar price range—also markets itself as five-star but delivers far superior quality. The room we stayed in (Family Room 5520) was dirty and worn, and the furnishings were outdated. Although we reported the issue to the hotel, they clearly didn't care much and couldn't offer a room change because they were fully booked. Food: huge quantities were available daily, but the selection was the same every day—mostly tasteless, frozen products. Staff: the majority of the employees looked tired and overworked; frankly, it felt as though they were working against their will. Entertainment: the standard was notably poor; I would rather not even write about the children's programs. Pool area: overcrowded; by 7 a.m., it was already impossible to find an available sunbed, even though there were no guests at the pools yet. Towels: in theory, this is a five-star hotel, yet it was impossible to simply get a towel or have one replaced during the day. I had a serious dispute about this with the hotel’s guest relations department—I couldn't believe such a situation could exist in a five-star establishment. ...and I haven't even mentioned that the water slides operated only intermittently; that the constantly wet corridor between the two buildings was a slipping hazard; that the staff member offering massages aggressively tried to pressure guests into booking one every single day; that it was practically impossible to get a reservation at the Italian à la carte restaurant; or that—despite it being an all-inclusive hotel—you had to pay extra for many things if you actually wanted to use them, as most staff members had their hands out for a tip (otherwise, "unfortunately," everything was already fully booked). There are few hotels where you can't wait to go home, but this was one of them. All in all, this is not a hotel we would happily return to.