Arrived and checked into our hotel room, turned on the AC and the ceiling began leaking. Went down to front desk staff who said they would call the service repair man. I asked if there was a different room available as we didn’t want to wait for the repair. Front desk employee did not even check and said no. Waited for the repair man, he “fixed” the leak and left. Ceiling immediately started leaking again. Called down to reception who said they’ll “call us back”. After 15 mins with no return call, we went down to reception and spoke with another staff member who was also rude, but eventually let us change rooms. Somehow there was magically one available now. New room was better, not the best condition but works for sleeping and you get what you pay for. Would’ve been a lot happier if they just changed our room when the leak first happened. No apologies, upgrades, or discount given by staff.

We booked a specific room and paid for it in advance. We had our booking confirmation. Firstly, they gave someone else our room because they made some kind of mistake in their system. That wasted an hour of our time trying to get checked in. Imagine a receptionist then telling you that it was ‘not his problem’ and a “waste” of his time. When challenged on this by my wife, the receptionist targeted her and said she was uneducated. Clearly a woman should not point out a man is wrong at Best Hotel. I can’t help but wonder if he would have spoken that way to a Spanish woman who wasn’t of an ethic minority. Make your own conclusions. I find it very concerning that someone whose name does not match mine was able to get into my booked room. I hope there was no data breach. When they finally gave us a room they tried a bait and switch. Instead of a room with a terrace which we had clearly booked, they tried to call a room with a double bed and a single bed a “suite” - and it had no terrace. We had to go back down and debate this until they eventually gave us a room with a balcony, but not the one we booked. So we were short-changed. We asked to escalate to management but they insisted there was no manager to speak to. Something like there’s only a manager on Mondays…? We contacted the hotel after and received no response. So if they post a response to this review, know that they had a chance to redress this multiple times and have no intention of righting such disgraceful wrongs. My advice is steer clear, go somewhere else. We’ll avoid the Best Hotel brand after being treated in such a disgusting manner.

Very comfortable place. The employees' attention is super warm and they are always willing to help with everything. The hotel's location is very practical and central. I would return without hesitation.