The selling point of this hotel was the pool which was dirty,not functioning as an infinity pool as it only overflowed and was clear was the day I complained to the manager. I spoke to my rep the next Day and was told they drained and cleaned the pool and refilled it in 8 hours which I know isn't possible. The rooms where clean and staff very good especially the room cleaning staff

Some staff friendly, room very basic but overall tricky experience as we were there when they had the laundry room fire and we were put up in the Odcy hotel instead - the contrast was phenomenal compared to the Mayflower! Thankfully we were able to return to get our stuff from our room and no one was hurt in the fire but will not be returning - great sales lady in reception though - the tours she recommended were fabulous! Three cities coach and city walk in the evening and the three island full day boat tour including lunch was.amazing! - would recommend both of these!

Very disappointing experience Unfortunately, my experience at the Mayflower Hotel was extremely disappointing. The rooms were not properly clean, and it feels as though almost everything comes with an additional charge. For what the hotel offers, I found the overall value for money very poor. The housekeeping staff themselves seem to work extremely hard and under considerable pressure. They were often visibly exhausted, sweating and looking overwhelmed, which gave me the impression that the problem is not necessarily the employees, but rather how the department is being managed. The breakfast area is unattractive and overpriced for what is offered. Serving pastizzies as though they were some sort of elaborate breakfast dish certainly did not help justify the price. However, my biggest concern was management. The person who appeared to be the General Manager came across as arrogant, rude and completely lacking in basic hospitality skills. Even more concerning was the person who appeared to be responsible for housekeeping. Her attitude was unpleasant and unprofessional, but what concerned me most was the apparent lack of basic hygiene and sanitation standards. I personally witnessed employees being instructed to take water from the swimming pool to use for cleaning rooms and bathrooms while the hotel was without normal running water. For a hotel, this raises serious questions about hygiene, sanitation and management practices. Hard-working employees deserve better working conditions, and guests deserve much better standards. I would not recommend this hotel.