super.everythings was OK and very good

The pictures advertised on the website need to be updated especially the food and beach as nothing like it when you arrive. The hotel was awful Viking Star Kemer really bad experience when we arrived, didn’t have any of the rooms left that we had booked, alternative room was horrible balcony door didn’t lock, no hot water in shower. Ended up waiting until midday the next day to get the correct room we booked so couldn’t really start our holiday. As we arrived late there was no food or drinks for late arrivals so had to venture out to find something. Lady behind desk was really rude to us. We felt like we were an inconvenience to her. (Sorry we booked a holiday at your hotel??) Food wasn’t great at all, didn’t replenish it so if you weren’t down straight away you missed out also was the same stuff everyday. All inclusive package was minimal lots of drinks/coffee/juice for example were additional cost. Mini bar was just 2 bottles of water nothing else which I thought for a 5 star was unusual. They advertise sandy beach which it isn’t its like a grey grit almost like a building site it’s nothing like the pictures advertised not maintained, rubbish either side of it and drinks were extra cost at the beach. The only positive I would say was the entertainment team especially the guy he always made you feel welcome and try to get you involved everyday, the pool you could always manage to get a sunbed but just to note they were very dirty lots of stains on them and you never saw anyone cleaning them or the pool, at one point we were sitting relaxing when loads of brown dirty water starting pouring out from a pipe covering us and pouring into the pool, we alerted the lifeguard but was told “no problem” ?? Hotel is advertised as a 5 star and is no way near that! Been to Turkey many times and this experience was nothing like I’ve found ever before will definitely not be returning to that area!