We stayed here for 4 nights and had a wonderful stay. The staff were fantastic and a special thank you needs to be extended to the young woman on Reception on our final morning. The Grand Canal was closed for a rowing event and there was no means to get to the train station. She helped us to transfer our train tickets and advised us on how to get to the train station on foot. We were very grateful…excellent customer service!! Thank you Duodo Palace and especially the Reception staff x

On the plus side the hotel was clean and the staff were friendly and helpful. On the negative side the hotel is 3 stars at best. No tea or coffee facilities or water in the room ( other than the mini bar) , the room was tiny…only 3 metres wide so only 1 side table could fit on one side of the bed and there was nowhere to place your toiletries in the bathroom. On one of the days, the shower was cold. I mentioned it to Marko at the desk and he said “ that would’ve woken you up”. The toilet seat also fell off ( although they did fix it), the small wardrobe was not built in or connected to the wall ( looked like a cheap robe from EBay). There was a worrying large crack across the concrete ceiling. To get to and from the room with our 23 kilo suitcases and hand luggage we had to walk up around 30 steep stairs as the lift only went to the second floor and we were on the third floor. We love holidays but we were basically glad to leave this hotel.

THE GOOD: Located in the San Marcos district there are plenty of restaurants and shops nearby and the Basilica and Doge Palace are less than a 15 minute walk. So, the location is excellent! THE BAD: Yes, the beds are a little too firm and one set of pillows were like bricks but the other set was softer (albeit thin). It's also an older property which comes with obvious limitations. Being a spring visit the climate controls were not in operation so keeping the room a comfortable temperature was a challenge. WHY I STILL GIVE IT 5 STARS: The staff was ABSOLUTELY IMPECCABLE. Ricardo, Marco, Kumar, and the rest of the team were extremely attentive and exceeded our expectations. I have been to Venezia many times and all the older properties have limitations and unique issues. The staff is 100% what sets this place apart and makes it worth the stay.