Disaster from start to finish. Genuinely one of the worst and most disrespectful hotel experiences we have ever had. We arrived at around midnight after travelling from London to Istanbul, only to be told by the receptionist that he could not find our booking and that we had apparently cancelled it ourselves. We calmly explained that we had not cancelled anything, but instead of helping, he became rude, hostile and aggressive. When my wife tried to explain, he shouted over her and repeatedly called her a “crazy woman.” We contacted Lastminute.com while standing at reception and were sent confirmation and an invoice clearly showing that our reservation was STILL ACTIVE. Even after showing this proof, the receptionist continued arguing, shouting and insisting we were wrong. By around 3am, we just paid for a room ourselves so we at least had somewhere to sleep for the night. The following morning, the hotel manager admitted that she had cancelled our reservation and it was not our fault at all. So after being shouted at and called crazy for hours, it turned out we had been right the entire time. Thankfully, we were refunded for the room we had paid for. Unfortunately, the poor treatment continued. Near the end of our stay, my son and his partner came to our room for a few minutes to collect some shopping. Reception and security became confrontational and aggressively refused to let my son enter the room I had paid for. Despite explaining that he was my son and only collecting belongings, they actually made us open our suitcases in the middle of the hotel lobby in front of everyone to retrieve the items. To top it off, my son’s partner politely asked if the air conditioning could be turned on because it was extremely hot. A staff member bluntly replied, “Nope, it doesn’t work.” Minutes later, another employee simply walked over and turned the exact same air conditioning on. Apparently, a miracle repair happened while we weren’t looking! The attitude of the staff was absolutely disgraceful, rude, aggressive, dismissive and completely unprofessional. I have never experienced customer service quite like this. Stay far away from this place.