We were greeted warmly on arrival. Our room was spacious with a river view which we much appreciated.very comfortable beds and pillows and good storage. Our only criticism was the shower which could do with an upgrade in the future. The buffet breakfast was varied and plentiful and it was a nice touch having Freixenet available to have a holiday Buck’s Fizz. The hotel restaurant is excellent with wonderful food and a wonderful sommelier Luckasz(?) All staff are very pleasant and a shout out must go to housekeeping who do a lovely job. Finally the location of the Hanza is excellent within walking distance of major attractions and a short stroll to the boat trips. We had an excellent stay.

We had booked a trip to Gdansk, staying for two nights in Hanza Hotel, but I had to cancel at five days' notice after my wife had a stroke. My travel companion and I therefore had to cancel our arrangements at short notice. Of the three hotels we booked for our visit, one gave a full refund, one half a refund, but Hanza Hotel would not refund any of our upfront cost via Booking.com. We explained the circumstances to the hotel, but they were having none of it. They showed no compassion, taking a full commercial approach, not recognising that we would rebook with them at a later date. I find this type of behaviour unacceptable, and would recommend that any traveller avoid this hotel. They are not pleasant to deal with.