welcome to hell if i could this hotel a 1 star i would. PLEASE ignore the good reviews, they are either lying or have been paid to right such nonsense. Me and my partner booked this and were looking forward to the stay, the photos on the website looked half decent - we weren’t expecting much for a 3 star but what we did expect ( as it was shown on the website) would be FREE WIFI and not a building that is crumbling around you. i could write a book about the faults on this place but here are JUST a few issues we had. as i said above no wifi building falling apart ( see photos attached ) you have to pay for a tv remote no air con you have to pay for towels, which would be okay if they charged you the correct price and didnt overcharge you like they did to us you get a paper cup for your drinks from the bar that eventually disintegrates in your hand the staff are awfully rude and clearly cannot be bothered to be there the food is RANK, it is grey and bland and little to no option - the options we did have, looked like RAT as you can see in the photos below, the hotel is falling apart around us and it is actually unsafe conditions to be staying in, the fan in our room sounds and looks like it is from PRE 2006 and it will collapse on you at any point. the dirt and grime and mould on the walls really speak for themselves as well. we were put on the bottom floor and were told to not leave windows and doors open for security reasons - that’s ideal !!!!!!! all i will say is this hotel needs shut down asap!!!!

Just back from a short 3 night stay here as a family. The room we had was a ground floor spacious 2 bed apartment; it maybe could have done with some touch up work here and there but honestly, it’s a room in. 3 star resort so we got what we expected. The beds were comfortable, the fridge was great for keeping drinks cold and the balcony was spacious. My only negative regarding the room is the lack of air con but I knew that before visiting so I was prepared; we just kept the fan on and the balcony door open and we coped. The food was okay; there was always something for everyone to eat at each meal time but it could have been better. For the kids, they were happy that they could get hot dogs and burgers from the snack bar followed by pancakes later on, and this is what they had for their lunch over food in the actual restaurant. The drinks were okay; only local spirits included in the all inclusive which again we knew about beforehand so this wasn’t an issue. Little tubs of ice cream are included in the all inclusive and this was great for the kids. The only negative I have regarding the drinks/bar is actually about a particular member of staff who’s name tag I believe said ‘Belen’; she is incredibly blunt and rude. On several occasions I witnessed her speaking to guests in a poor manner and I think she could do with some customer service lessons! For example, there was a young boy (maybe around 11/12) ordering at the snack bar and she actually faked a yawn in his face and rolled her eyes suggesting he was taking too long. The daytime activities & evening entertainment were minimal but this wasn’t an issue for us as we don’t mind the quieter evenings. The only downside about the entertainment was that there wasn’t anything aimed at the younger guests; there is a mini club but it wasn’t open and the poster on the door stated it was open from March 29th to April 3rd which seems odd. They did ring toss one day and once finished, I asked the man running it if my kids could have a go and he was brilliant with them and let them all have a turn which they enjoyed. There was never an issue getting a bed by the pool; there are signs stating not to reserve them and that towels will be removed but honestly, most people didn’t put towels out until at least 9am anyway and there was still always plenty of beds free. The pool is manned by a lifeguard each day; during our 3 days there, each day had a different lifeguard and they all seemed to have their own rules. They are quite strict on the no diving rule and were quick to tell people off for doing so; one lifeguard was bothered by people having a ball in the pool where as the other 2 didn’t say anything. The location of the hotel may be an issue for some as it’s definitely in a quiet area, but again this didn’t bother us as we were happy staying in the hotel given our short trip. All in all, it was what we expected from a 3 star hotel and I’d be happy to return.

We booked this break rather than stay with my 90 year father in law, as his carer was on holiday for a week. This was based on cost (quite cheap) and being not too lively. Also being 20 minutes transfer from the airport makes things much easier. We checked in after midnight due to a late scheduled flight but reception was very good and the late arrival did not make any difference. We had one bedroom and got a fold up bed in the main room. The rooms are very basic, not much furniture, and not too many electric points. There is no air conditioning at all and only one ceiling fan in the main room, nothing in the bedroom. Kitchen area had a sink, 2 place hob and an under counter fridge. Plates cutlery and cups for two people but no cooking pans. We did borrow a kettle from reception. Bathroom had a sink toilet and bath tub with a shower tap and curtain. There was a large tv in the main room fixed to the wall but you will need to hire a remote control from reception. There is wifi but this will cost 30 euros per device per week, so think about arranging roaming or esim before you travel as I'm sure that would be cheaper. All inclusive meant breakfast lunch and dinner all served buffet style in the dining room. The food was excellent with some items cooked to order. The bar was open 10.30 to 22.30 for all inclusive then pay after 22.30. Beer was San Miguel on draught. Some other bottled options and 0% beer are stocked and sold with a discount to all inclusive customers. Wine and sangria on tap. Local spirits and mixers for the all inclusive, with brand name spirits at extra discounted cost. The bar also serves hot snacks 10.30 to 15.00 The swimming pool was large and had a life guard during the day. A small children's paddling pool in the corner. There is an animations team who organise sports like rifle shooting, archery and darts every day, with some more sedate table games at the bar. There is evening entertainment every night 21.30 to 22.30 run be the animations team. The site is a little dated but everything works. Some of the units are privately owned so that means people take care of the surroundings. It is in a quieter area of Tenerife so I would not recommend this for younger people. There was a kids club room but as we did not have children with us I could not comment. Food choice was international European but no separate children's items. However I did see kitchen staff serving children's food separately so check with the resort if you have fussy eaters. I would love to return as this place offers great value for money and basic facilities that all work.