We stayed at this hotel for a week at the beginning of November.. appearance of the hotel spotless throughout, staff were lovely very welcoming.. we were offered a glass of cava on arrival which was a nice welcome.. you have to pay a deposit for pool towels to use over the week £20 each and you get this back on your check out.. safe was also a deposit paid roughly around the same price but where safety is concerned this is a must to do!! Hotel rooms are lovely and clean maybe need a bit of an update but generally well maintained…corridors, lifts and public areas are all very clean.. (well done to the staff for keeping on top of this) all staff we came into contact with were helpful and always smiling.. the restaurant my main bug bear about the hotel!!! So we pay for AI but we received mediocre food quality.. meat is cooked and placed in warmers for guests to help themselves.. by which point the meat is cold, or tough.. utterly gross in our opinion!! Also we have a vegetarian in the group alls I can say is if you are happy to eat pasta and pizza every lunch and evening this place is for you!!! We understand vegetarian is not easy to cater for but it was carb overload… Entertainment staff are a credit to this hotel!! They are the team who deserve all the credit… I have never stayed in a hotel where the entertainment team have really got stuck in made our holiday so much fun and the aqua gym in the pool is such an experience and such a laugh… the two guys who do the activity are so funny and are an absolute credit to the team… evening entertainment was really good and the reps show we saw was so funny we were crying with laughter… If bar staff work really hard but the fact they have waiters just walking round collecting empty glasses is a bit of a waste of time.. I know it’s AI but sure if the waiters took orders as well as collecting this would help guests especially the older generation and queuing at the bar!!! Overall all it was a good week the sign you see when you arrive for coolguests is rather cheesy and in my opinion needs to be replaced to just the hotel name… however this is a small thing and did not affect our stay just our opinion.. overall I wouldn’t visit this hotel again due to the food issue which is a shame because there are some good qualities

This hotel is basically two hotels in one. In the Red Corner you have the Excellence Service guests who have their own part of the restaurant, separate sun deck, infinity pool and bar / snack area; they will shortly have their own Check In area. In the Blue Corner are the rest of the guests, two sun decks, pool, two bars and snack area. When you get in the lift or in the Cool Bar you find yourself looking to see what colour wrist band guests are wearing, I have never spoken to anyone with a red band, and they have never engaged in conversation with me. The hotel is ideally located being a short walk to the sea; with La Caleta in one direction and Los Cristianos the other way. There is also a good bus service not far away, so getting to Los Cristianos 50m Public Swimming pool is very easy. The gym is very good. The danger with All Inclusive holidays is the temptation to over eat and drink. There is a wide selection of food in the restaurant, and I did not eat lunch trying to be sensible, Nothing changes at this hotel. The management think they have the perfect recipe for success and everything is the same each year. I have never seen the management or Head Chef around the hotel, they just seem hidden. You would think that these people would want to check with those paying a great deal for Excellence Service are getting the service they paid for. If you do not talk to your guests, you are going to get negative reviews. Going that ‘extra step’ is not in Hovima’s DNA. For me to suggest a drink that is available in the UK and at other similar holiday hotels, was greeted with horror. Combining coffee, milk and ice was just not going to happen. What do I know about running a hotel. Hovima does not do changes. The sun loungers are excellent and the same apart the colour in both areas! The food in Ocean Blue is very good, but the main restaurant is not worthy of a four star hotel – too many corners being cut.