The room was dirty (hair in the shower and on the toilet, dirt in the wardrobe and children's prints on the mirrors, even though we don't have children). We also saw a cockroach in the breakfast area. The fridge stopped working and flooded the room. I called the reception but no one came and I preferred to take the fridge out to the hallway myself as I don't think I came on holiday and watch my room flood or to call the reception countless times hoping someone after hours would come and clean up the water. After spending two hours trying to get help, they finally replaced it but the new fridge was also dirty. There were also misunderstandings with the English of the reception staff when we tried to book a taxi. One day the room was cleaned but they didn't leave us any towels or toilet paper. After calling the front desk twice, we finally had to go there ourselves to get them. The Wi-Fi connection is very poor. One night, a couple was arguing and screaming until 2am and the hotel staff didn't intervene for a long time. The hotel is aesthetically beautiful, but the pool is neglected and smells strongly of chlorine.

This is my second time at this hotel and was nice to see many of the staff were still here and they remembered me from last time. The hotel is beautiful without being too formal and the staff very friendly. Much of it had been restored and preserved from hundreds of years ago and the original stones exist today at the entrance to the courtyard and in the Old Town in general. Ladies, leave your stilettos at home. I learned wedges with thick soles are the best for getting about. I hope to book again soon.