I have been to this Hotel twice before, when it was Gran Cervantes I had no problems then, atmosphere was very relaxed, evening meals were great, fresh and good selection. On returning this year it was a completely different story. The evening meals were dreadful, some nights all I had was a bread roll, waiters picking up full plates from tables, hardly touched food on plates. We ate outside of hotel, mostly at Mulligans at back of hotel. The hotel was full of screaming children on summer football camp holidays, all boys ranging from 6-15 they were not visible throughout the day, but once late afternoon / evening came, the hotel and pool area were over run by them screaming , we could not sit on our balcony peacefully, the noise was deafening, late evening until 1am was unbearable, they were running through corridors screaming knocking on doors and running away, calling room telephones, kicking the corridor walls so much so the paint was visible on the highly stained carpets. When it was time for them to retire to their rooms, then all the door slamming started, to be quite honest, it was the worst (relaxing )week away we have ever experienced.The teachers / coaches that were accompanying them/ supervisors did not knock any of it on the head, or encourage them to be quiet. People save hard for holidays, only to be faced with that. Needless to say, we will be choosing another Hotel in future.

Gone down hill Teenagers screaming playing music by pool taking over Teenagers on phones screaming by pool at night till early hours Food very poor more so at dinner Zero entertainment Carpets in corridors stained and smelling Rooms and balconies look very tired Staff do not look happy No pool staff No security staff visible Very poorly managed by Leonardo hotels Its gone from 4 stars to 2 stars

Noisy hotel, dont go If you want peace and quiet, Lots of school children, and people playing loud music in the early hours. Lifts VERY SLOW. Breakfast very poor. Rooms need updating. No kettle. Cleaning staff very good. Check in and out was quick. The roof top bar very expensive. The best thing about this hotel was the cafe bars just behind. Selling fab food.