Good hotel located in a central but quiet area Good breakfast

Absolute nightmare – a disgrace for a 4-star hotel in Warsaw Warsaw absolutely does not deserve a hotel like this. We booked this 4-star property specifically because of our son's sports tournament, and our main priority was getting comfortable beds for proper rest. We never could have imagined receiving such terrible, low-quality beds in a hotel that claims to have four stars. They were extremely uncomfortable and looked nothing like the ones in the promotional photos (I am attaching a real picture of our room). The reception staff deserves the lowest possible rating – the person working there was incredibly rude, hostile, and spiteful towards guests. On top of that, the windows in our room could not be opened at all (as documented in the attached pictures) for no reason. I fully confirm all the previous negative reviews regarding the terrible service and low standards at this place/ reception. Avoid this hotel at all costs, especially if you travel for sports or need reliable comfort.

All in all rooms are of a decent size and are clean Towels are thin and small and one can hardly dry one self Amenities have turned into a one bottle all purpose soap ( how low can you go?) Front desk staff very unfriendly and unwelcoming Hotel is in good are.