This is an ok hotel in Puerto De La Cruz, very basic and old. The rooms are dated, breakfast buffet is not the best but they are some decent items to select. The main lobby/bar area looks quite sad. WIFI disconnects a lot. Rooftop pool was closed during our whole stay. Hotel was cheap and walking distance to the beach and city center but would not stay again.

Ok so first of all this is how it all happened, prepare yourselves because this will not be pleasant. We arrived at 1:30am and after a 4.5 hour flight we was aware that food and drink would be non existent and expected this, we asked reception for a bottle of water or something so we could have a drink and his reply was "bar and restaurant closed" he then proceeded to give us 2 sachets of coffee. We spoke to manager in the morning who told us that there are vending machines on the 7th floor and we should have been informed well bit late for that. Rooms.... Very outdated, had bugs in the room and my wife was bitten by one, we was told someone would come up to get rid of them, however 2 hours later no one came so we went back down again and thry said we could move rooms which we did. As you can see in some of the photos attached there is a crack in the bath, mould on the ceiling, air-conditioning vents are thick with dust, tv bracket hasnt seen a cloth, bathroom door has been chewed (probably tastes better than the food) Swimming area... It is on the roof and is very small and shaped like a U, there is no food or drink available upstairs so you have to go down to ground floor to get anything and take back to the pool, however dont be too long as the "lifeguard" doesnt like it. Wait there's more.... we was told by Jet2 on the Saturday that the pool would be closed for the duration of the next week which meant we had no where to sit and enjoy the sun, however the hotel failed to mention any of this to their guests and there was not even any notices put up. Food..... Well if you want some quality food then good news the bins down the road would be more appetising, the restaurant is very dull and looks to be not looked after, needs repainting, some natural light. The food is very much the same each night, the "chefs" on the cooking station need to be trained on cooking as some of the food was not cooked properly. Some of the waiters need etiquette on customer service. Entertainment...... It would appear they only have contracts for 6 or 7 "singers" as its the same singer each week, as for other entertainment if you are facing the BeLive hotel you can hear there entertainment and get a better show from your balcony, there is no entertainment at this hotel. They have a games room which quite frankly is depressing. No bingo, no karaoke and no proper music Now after reading some of the reviews on this hotel I have noted the person replying says "this will be passed onto the relevant teams involved" just remeber the teams obviously dont listen as even some of the reviews after a year state the same as most recent reviews so would not be inclined to belive any of this. If you do book good luck however if you read the reviews then maybe go and find a better hotel, thats what we done for our second week. One positive the shop attached is lovely and the lady is so polite and friendly

Just got home from staying in this hotel for the last 9 days. We wanted a cheap holiday so knew with a 3 star hotel what we were going to get. The hotel is in a good location, staff are so friendly and approachable, big shout out to Tamara! She was lovely. Great entertainment every night. The room was a nice size on the 6th floor being close to the lifts. How ever there are some concerns; the rooms are very outdated and I think with a little modernisation it would look much better, the bed and pillows are so comfy which is a nice surprise for me. The walls are unfortunately thin but that’s to do with the building. We had a room facing the bus station and I would avoid that at all costs the amount of times I could hear a bus reversing was insane. Finally the food….breakfast was lovely with some good choices however the evening meals are not the same they need to be changed every so often for variety. A lot of the time i could only have salad as there was hardly any meat available and i did not want chips. Overall this is good place to stay and i would stay again but only for bed and breakfast.