I would rate this hotel zero star if I could. For anyone thinking of booking, I strongly urge you to read this review. We booked on the assumption that this hotel was above average given its 4 star rating. However, we quickly realised that this was not the case. We only stayed for a few nights and yet we encountered numerous issues in such a short period. 1) No A/C anywhere throughout the hotel except the bedrooms. Considering this is a four star hotel, it just seems bizarre to me that they wouldn’t try to cool the hotel down using fans or install A/C. 2) Incredibly rude reception staff that showed a complete lack of customer service or basic manners. On arrival, they didn’t offer to help carry luggage up the stairs to the lift. Upon leaving the hotel, they couldn’t even bring themselves to ask something as simple as “how was your stay”. Instead we were met with silence and an unfriendly stare. 3) The lock on the door did not work which brings into question this hotels lack of standards around theirs guest’s safety. To top it off, a “do not disturb” sign was not even provided. This resulted in the house keeper coming into our room whilst we were sleeping at about 9am which is simply unacceptable. 4) They deliberately confiscated our second key card so that our A/C could not stay on whilst we were out, meaning we came back to a 30 degrees room every day. 5) No complimentary water in the room like the vast majority of hotels offer as common courtesy, especially whilst its hot. 6) The breakfast was also subpar. It was advertised as a continental breakfast with a range of fresh fruit, pastries and other options. However, the selection was very disappointing, with stale croissants and milk and juice that had been left at room temperature rather than being properly chilled. Overall, the breakfast did not meet the standard we expected based on how it was advertised. 7) The safe did not work and required multiple phone calls to reception before they finally sent someone to fix it. 8) The shower leaked resulting in a puddle of water on the bathroom floor after each use. Safe to say, we will never be staying here again and urge anyone considering it to look elsewhere.

Awful experience - not luxury. 1st night there was no A/C, only the A/C fan was recirculating air. Hot & sweaty all night. 2nd night move to a room with A/C, but the beds were hard. (Both nights). Beds are are 6” single mattress on wood slat frame. Beds have single sheet with no comforter. Flat pillows - both of us woke up sore & sleep deprived due to tossing/turning all night to get comfortable. Requested refund / discount for 1st night due to no A/C - only offered to move to another room. Breakfast buffet was pastries, yogurt, some sliced meat, whole apples no fresh fruit or eggs. Last bad experience - returned at 8:30 pm after dinner - front door was locked. Single Worker at front desk was helping guest at their room so door was locked. Stood outside banging on door for 15 minutes - need to invest in guest card reader access. One the worst stays on our 32 years together.

A very disappointing experience and unacceptable conditions. I am writing this review as a travel agent, on behalf of some passengers who recently stayed at this hotel. The experience was extremely negative. The establishment is very old and the facilities are in urgent need of renovation. During their stay, the air conditioning in the rooms was not working correctly, despite the high temperatures in Rome. The hotel only provided them with fans, a totally insufficient solution, and my passengers could not rest or sleep properly due to the unbearable heat. The problem did not only affect one room: other families staying there also expressed the same complaints. The passengers recorded the situation at the front desk, but they did not receive an effective solution or an alternative room. The conditions were so difficult that they considered leaving the establishment before finishing their reservation and looking for other accommodation on their own. It is unacceptable to offer rooms in these conditions, especially during the summer, without informing guests beforehand that the air conditioning system is not working correctly. I would not recommend this hotel until they carry out a serious renovation of their facilities and improve the way they respond to their guests' complaints.