Extremely negative and rude experience at Delphin Be Grand. We have been to Delphin hotels many times in the past including now but will never go there again. Although we are Delphin guests we were denied access and treated like we were gangsters. Tip to management: if you continue to treat your customers like this, you will lose many more clients. Scandalous!

Family of 3, with 3yo kid. Very satisfied with the hotel, can recommend to anybody travelling with kids. About 20min drive from the airport only. Guests mainly Dutch, UK, German. Top level kid’s animation team - always full of energy. Best we ever seen in Turkye. Good balance of events - pool party, candyland, disco etc. When you go inside the hotel , first impression is awesome - looks and smells nice. Clean everywhere. We had standard side sea view room which was good. View from the balcony was nice. Delphin Be Grand hotel was the first Dephin network hotel we tried and for sure we will come back to this or any other Delphin hotel.

We stayed for the last week of October in a Be Grand Double Room with a sea view. Let me start with the positives. The hotel itself is magnificent. The moment you walk into the lobby and around the communal areas, it feels grand and luxurious, and it’s clear that no expense has been spared. The restaurants, bars and facilities are equally impressive. The food was exceptional. Both the main buffet and à la carte restaurants offered fantastic quality and variety, although we struggled to book the à la carte restaurants as the queues were long and availability disappeared quickly. That said, the main buffet was excellent and there was certainly no shortage of food. By day four, we actually found ourselves skipping some meals because food, snacks and drinks were available everywhere. Everything we had was of a very high standard. The entertainment for both children and adults was also fantastic, and the service staff throughout the hotel were absolutely phenomenal. They work incredibly hard and were consistently friendly and attentive. Unfortunately, this is where our experience becomes more mixed. The room itself was fairly basic and lacked the finesse I would expect from a five-star hotel, particularly when compared with the standard of the lobby and communal areas. After travelling all day with children, the last thing I wanted at check-in was an upsell. I had already selected and paid for the room I wanted, so being offered an upgrade for an additional £700 certainly didn't feel like a bargain. More significantly, our room lost power five times during our stay. There was clearly an electrical problem. Each time, we had to contact reception and wait for maintenance to access the electrical box, identify the fuse or outlet causing the problem and restore the electricity. Once or twice I could understand, but five times is not acceptable, particularly given the price and standard the hotel presents itself as offering. After the third incident, I asked to speak to a manager. His opening response was simply, “What you want?” What I wanted was quite straightforward: a room with reliable electricity. What disappointed me most was that throughout these repeated incidents, there seemed to be very little acknowledgement of the inconvenience and no meaningful apology. There are also only two heated pools that we found, one by the children's water park and another near the Irish bar. Both are understandably popular with families, but both are also close to smoking areas. Sitting by a children's pool and regularly smelling cigarette smoke significantly detracted from what should have been a relaxing family environment. We then had two days of rain, which highlighted some communication issues. There was no clear communication about where the children's club had been relocated to. I had also booked a hair appointment for my daughter. We made our way to the salon in the rain only to discover it was closed and arrived completely soaked. When I later went to the other salon, I was told they had asked reception to inform me about the change of location. Unfortunately, nobody had contacted me. The most disappointing experience, however, happened on our final day. My daughter suffered an accident and injured her arm. An ambulance was called and she was taken to hospital for assessment and treatment. Despite an ambulance with flashing lights being directly outside the hotel lobby, not one member of the hotel management approached us to ask what had happened, whether she was OK or whether we needed any assistance. When we returned to the hotel and she was visibly in a cast, there was still no enquiry from management about her wellbeing or what had happened. Nor were we approached about completing an accident report. That lack of basic concern was extremely disappointing and, for me, completely at odds with the standard of hospitality a five-star family hotel should provide. I can understand why this hotel receives so many five-star reviews. Had we not experienced these issues, mine would undoubtedly have been higher too. The hotel is beautiful, the food is fantastic, the entertainment is excellent and the frontline service staff deserve enormous credit. However, our experience left me feeling that some of the care is superficial. Peel back the impressive surroundings and, when something genuinely goes wrong, the level of care and communication simply wasn't there. For me, the biggest issue is not with the hardworking service staff, who were excellent throughout. It is the disconnect at management and front-desk level. A genuinely five-star experience is not only about impressive surroundings and excellent food. It is about how guests are treated when they actually need help. Sadly, that is where this hotel let us down.