What a fantastic holiday. Every member of staff gives 110% . Fantastic welcome from reception who was more than helpful with our questions during our stay. Food excellent and I am a funny eater but still happy. Bar staff friendly and also happy to help. House keeping, Barbara deserves a medal. Room totally spotless everyday. The Halloween events especially the tower of terror was amazing Great work to all.

Fantastic holiday, staff are superb especially Alfonso the barman!! If your coming to Tenerife with kids this is the place to come.

We had a weeks stay and I think this was the best AI hotel we have stayed at for service, quality and friendliness . 6 adults and we all felt the same . Branded drinks were a great asset as we all know generally AI drinks are pretty poor , cocktails made fresh at the bar in the evening too. Food was good , yes it could be a bit warmer but when feeding so many people this is pretty hard to do. Normally by day 4 we go out to eat as it’s sandy sandy but we didn’t venture out as plenty to choose from . Entertainment was standard singers which were ok nothing more but it didn’t detract from an amazing stay . Shuttle bus is a bonus for people like me with mobility issues and the beach love,y and clean . We will be returning next year that’s for sure , let’s hope they keep the standard we experienced this week .