A disappointing stay – Service quality needs improvement. Unfortunately, we were not satisfied with some of the hotel's services during our 10-day stay. Although Smirnoff Vodka was listed on the drinks menu, we were told it wasn't available at any of the bars we visited over the course of 10 days. This situation was incomprehensible to us and was disappointing. The quality of service provided by the staff also occasionally fell short of our expectations. We also noticed that some of the coffee cups weren't clean. This situation is absolutely unacceptable from a hygiene standpoint. The hotel's entertainment programs and leisure activities also did not meet our expectations. More diverse and higher-quality events could have been offered. Overall, we were expecting much more from our holiday. We hope the hotel management will take these criticisms seriously and address the shortcomings that have been pointed out.

A super great hotel with great entertainment. It is clean, the staff is attentive, and the food is varied. That was our second vacation there, and we will spend our next vacation there again.

In itself, the hotel is really very nice, clean, spacious, and impressively large. There are different activities and programs every day, so that boredom actually does not arise. The selection of food is also really very large and varied. Everyone will certainly find something here that suits their taste. The spa area was very clean and is highly recommended.. Entertainment available ... by and large a very great hotel... Unfortunately, however, there are a few points regarding the service that somewhat tarnish the positive overall impression. Anyone expecting attentive and fast service in the restaurants or bars needs a lot of patience at times. Often you wait a long time for anyone to even take your order, and then it takes what feels like an eternity again until the ordered drinks are brought. Sometimes it is actually faster to get up yourself and get something. Unfortunately, the friendliness of the staff is also not a given everywhere. Of course, not every employee can be equally friendly and attentive, but in some bars we actually had the feeling of not really being welcome. The room cleaning could also be more thorough. Although the rooms are tidied up daily, the cleaning seems rather superficial. In some places, one would have simply wished for a bit more care and thoroughness; there is definitely room for improvement there. Especially for a hotel of this size and category, we would have wished for more attention and warmth from the staff here.