Anniversary trip, we arrived at the hotel, and we started with the fact that 2 of the 3 elevators in the lobby were stuck on the 11th floor and would not go down, that is how they stayed for the 7 days that we were there, we guests had to take the service elevators (pathetic). We were on an all-inclusive plan, I am Celiac and I felt super limited. I understand that it cannot be the same as a normal meal, but if I paid the same as the others, why do I have to eat the same thing always? I requested to speak with the maitre d' and they told me there was none, I told them; well the cook! they answer; he is very busy and will not be able to come, judge for yourselves!! I ask them for ice cream, and they tell me to take one from the display case that is gluten-free, the signs are very well marked (gluten-free, lactose-free, everything good), when I decide to look at the packaging, (you know if any Celiac reads this that we are very suspicious) and it says; tree nuts, gluten... oh my goodness, I tell the girl: excuse me, how come you have this labeled as gluten-free and look at the ingredients, she tells me sorry, I will change the sign right now and label it as containing gluten, well the sign is still there as gluten-free, and it has been, since that day I have not been able to trust them, I have tried to order grilled food and that's it, well I will not return, I will communicate it to my agency so that they take it into account so that it does not happen to another person, because you go with all the excitement to spend your vacation of the year and they ruin it for you in a snap, and ladies and gentlemen this is not right. I have felt a lot of anger and helplessness. There were workers in that hotel who really had nothing to do with it, because I know it is internal. The entertainment was zero, the food for the other guests was always the same, well a great disappointment.

Older hotel which needs to have some money spent on it. Great terrace, but hardly any tables or chairs and those that are available are a bit old and tired. Bedroom was clean, large and had good aircon. Had fresh cakes delivered to our room every afternoon! Beds were comfortable and the bathrobes were a nice addition. Bathrooms are large and clean but a little tired and dated, but everything worked and plenty of hot water. Carpets in the bedroom corridors.... they desperately need to be replaced and really let the place down. It wasn't just one unsightly stain, there were multiple stains. Staff are just wonderful. Receptions, cleaning and restaurant staff are all helpful and friendly. Food in the restaurant was fairly consistent and the choice of fresh bread, puddings, salads etc. was good. Staff constantly clearing tables, cleaning and replacing food. I think the only thing that really let the restaurant down where customers who didn't respect other dinners or the dress code.

An Amazing Stay – Don't Listen to the Bad Reviews!Fantastic hotel from start to finish! We upgraded to the ninth-floor Adult Club and loved it. There were minor issues with the lifts (we had to use the service lifts at times), but it didn't take away from an otherwise amazing holiday. The hotel is close to the beach and a 10-minute walk from town. The facilities are top-notch; while we skipped the gym, the pool and entertainment were incredible. Highly recommended!