The shower floor was worn down so no non-slip surface and no grab bar. We had to ask them to replace a burned out lightbulb, give us a luggage stand and refill the lotion and shampoo dispensers. There are not enough outlets to charge devices. No USB ports. This hotel is in a great location and there are some great non-touristy restaurants nearby. It's not a long walk to the subway. The staff is friendly. So if they update the rooms and pay more attention to routine maintenance this could be a good hotel.

I recently stayed at this hotel and was disappointed by how run‑down it felt. The room and common areas were in clear need of repair and a much deeper clean. Basic facilities were either missing or extremely limited, both in the room and throughout the hotel, which made the stay far less comfortable than expected. Considering the condition and lack of amenities, the stay felt significantly overpriced. Unfortunately, I wouldn’t choose to stay here again.

I stayed here more than ten years ago, and felt I had made a great discovery. Beautiful lobby. Connected to a very good churrasco restaurant with a discount for hotel guests. This is is a quiet small hotel, with usually good prices, tiny kitchens in every room, right off the theater district. Very cool. There was a wonderful, friendly Italian restaurant and bar, right next door. Still a great location, but the restaurant is gone, and the hotel has changed. Not drastically, but two of four elevators didn't work, and perhaps I had forgotten, but there is no coffee/tea in the room, so if you don't want to have to get dressed before your first cup, then you need to bring a coffee cup, some instant Starbucks and cream and/or sugar. You can also bring up to four cups in the handy carrier to your room's refrigerator to reheat in the microwave the next morning and you're set!!! The beds are exceptionally comfortable. Rooms are very clean, TV is very good, as are pull down shades. It's very convenient to the Winter Garden Theater. The HVAC was very loud to me, but no louder than the huge old hotel in the center of the theater district which I rated very favorably. Recommend ear plugs. My only complaint is that some employees are not as pleasant as they could be, as if they really don't like working there. It all depends on how important that is to you. The service and maintenance staff were very nice.