We were expecting a family vacation at a hotel that—despite being a 3-star property—was supposed to be a good one. That was not the case! Unfortunately, the hotel had only been partially renovated; while the reception area gave a modern impression, the rooms were completely outdated, featuring closets without doors, broken air conditioning, and other issues. Furthermore, we requested repairs for the air conditioner twice, as it wasn't cooling at all; when opening the room door, the air in the hallway felt cooler than the air inside the room. We waited three days for a maintenance person who never showed up, and the hotel simply provided a portable air conditioner to address the issue. The problem was that, besides this unit also being broken, it required the window to be left open, allowing all the noise from the main street to pour in throughout the night. Furthermore, we requested repairs for the air conditioner twice, as it wasn't cooling at all; when opening the room door, the air in the hallway felt cooler than the air inside the room. We waited three days for a maintenance person who never showed up, and the hotel simply provided a portable air conditioner to address the issue. The problem was that, besides this unit also being broken, it required the window to be left open, allowing all the noise from the main street to pour in throughout the night. Another issue is that this hotel accepts school groups during a period that is in high demand among families. Between the noise, mess, and shouting, and a completely overcrowded and dirty pool, it is impossible for other guests to enjoy the hotel as usual. It is also worth noting that there are only two elevators—one large and one small—and they are insufficient; wait times are very long. Finally, it is important to mention the positives: the daily entertainment, the area for children, and the tasty food all enhance the experience.

I arrived in the morning. My room wasn't ready until 14.00 pm. I was given a card to get my drinks, until my room was ready. I was helped to my room with my two cases. The room I got was a twin room with a balcony. Very clean. The wardrobe was open, with no doors. I can only say that the reception staff where very friendly to me. On the second week of my stay, I had my wallet taken, I was on the phone to my Tui rep. So someone must have seen my bum bag open, where I keep my phone. Anyway this was no reflection on the hotel. It was a good job that I was all inclusive. My Tui rep was ever so good for me. All that I can say is this. The staff at the hotel where good to me. The food was ok. Everyday I managed to have something to eat. And that saying that I'm a very fussy person when it comes to food. I'm looking forward to my holiday on the 9th of October 2026. And this time, I will make sure that my bum bag is secure and closed. A good thanks to all the hotel staff. Mr. P. Kendall.