We had booked a 4 night stay via a London travel agent. When we arrived to check in at 4pm, the receptionist very cheerfully informed us that they did not have a room for us but would move us to another hotel and refund us the cost of our stay. We were asked to take a seat while he booked the other hotel. We were astonished by this dismissive attitude and complete disregard for the fact that we had researched Hvar and chosen to stay at this resort. A second member of staff informed us that we would be moved to a resort in Stari Grad and he explained that they had found a fault in a few rooms the day before and they were unavailable. When we asked why we were not informed earlier, he said they had tried to contact us and our travel agent by telephone. This is untrue as no calls were received by ourselves or our agent. We tried to be reasonable about this cancellation and requested a room upgrade as well as the refund promised by the first receptionist. We were told we would have to speak to the manager. The manager then informed us that we would be given a room upgrade in the Stari Grad resort but that he could not authorise a refund but he would talk to his management and contact me the following day. I gave him my phone number and email address (even though he claimed they already had this - he also falsely claimed that they had tried to contact us earlier that day). It is now 7 days since that conversation and they have not contacted us and have not replied to calls and emails from our travel agent. Please do not book a stay at this resort. The attitude of the staff is dismissive, blasé and they do not tell the truth or respond when they promise to do so. Our experience tells you that they will happily cancel your reservation and care not one jot about it or you. Avoid!

Never have I stayed in such a poorly managed hotel. This place is “hell in Croatia”, avoid it at all cost if you still have a chance to cancel your stay. We are staying here at the moment for a week. We booked two double bedrooms and 1 triple. When we arrived the triple only had one double bed. When we asked for the third bed we were told it would be provided the next morning as room servicing personnel had already left!!! After long discussions and indicating that other rooms were still available on their website (now we know why despite being in peak season), they agreed to give us a room with an extra sofa bed but no sheets were provided. We were told our child could sleep with “towels as blankets”! We ended up taking the sheets from the first room ourselves to make the bed - absolutely surreal experience. The next morning after complaining the I provided the “extra bed” or rather, a mattress on the floor (see picture) in a cluttered room. Absolutely unacceptable. Room cleaning was not provided today, absolutely unbelievable. And this place claims to be a 4 star hotel at 550+ euros a night. When we asked for a solution, nothing was offered, no commercial gesture. I contacted Aminess’ clients relationship service by email, no reply yet, no call back. In addition the electricity cabinet in our corridor is freely accessible (not locked) and clearly not up to EU standards - very dangerous. In addition the dining area is filthy. No coffee provided as part of the lunch buffet offer. The only positive aspect is the friendliness of the staff in the restaurant and bar. To all those wondering: AVOID THIS PLACE.