Clean, friendly,quiet, comfortable,helpful staff and good breakfast

We arrived at the hotel at 2pm, check in time, to be told the rooms were not ready due to water problems. We came back at 3pm and were able to check in. Reception staff were very apologetic and helpful. Rooms very nice and bed comfortable. The next day no water. We decided to go to the beautiful pool pictured on the website! This pool is actually across the street and services all ST hotels. It was like a public swimming pool. The water was disgusting and there were hundreds of people crammed into the space. We were surrounded by smokers, vapers and lots of very loud young men who had no spatial awareness! This was not a pleasant experience and we specifically chose this hotel because of the pool!!! We were very disappointed.

The staff. Unfriendly. Got to our room. Couldn’t describe the smell. We turned the air con on, went to dinner. Came back, It was off. HOT and the smell. The toilet flush plate broken. So when you push the flush it runs for about 20 mins. The room phone didn’t work. When I walked down to let them know. They were annoyed and did nothing. Use the flush wisely when you have little kids trying to sleep for an early flight. Should have stayed the extra night in the nice Airbnb we had. One of the worst hotels I’ve ever stayed in. Wasn’t cheap either.