The positives We spent a week at this hotel on an all-inclusive basis, and there were definitely some positive points. The bar staff, cleaners and restaurant staff were very, very polite and friendly. They were always pleasant and helpful. Unfortunately, I can’t say the same about the reception staff. A little more friendliness and a smile would make a big difference. In fact, the cleaners showed such a great attitude that I would happily see some of them promoted to reception! The rooms were amazing and cleaned every day, which was one of the best things about our stay. They were kept very clean and tidy. The views were also amazing and definitely one of the highlights of the hotel. The negatives Unfortunately, there were quite a few things that could be improved. The food was the biggest disappointment. The selection was more or less the same every day, with very little variety. On some occasions, the salad even had an unpleasant smell, which made us question whether it was being reused. For an all-inclusive hotel, I also found the drinks selection quite disappointing. There were only two cocktails included, while many other drinks and items required an additional payment. Even more frustrating, payments could only be made by card, with no cash option. After 6 pm, even snacks were no longer included in the all-inclusive package, which I found particularly disappointing, especially when travelling with children. The air conditioning in the room was very old and simply did not do the job. We were extremely hot during our stay, and this made sleeping and relaxing in the room quite uncomfortable. The entertainment team was another weak point. There wasn’t a lot happening, and for a hotel of this size, I expected much better organisation and entertainment. This was especially noticeable when it came to children’s activities. I have three children and have stayed in many other hotels, so I have something to compare it with. In my experience, the children’s entertainment and activities here were quite poor for a hotel of this size. There simply wasn’t enough for children to do. Overall There are definitely some good things about this hotel, particularly the clean rooms, beautiful views and lovely restaurant, bar and cleaning staff. However, there are several areas that need improvement, especially the food variety, air conditioning, all-inclusive offering, entertainment and children’s activities. With better organisation and some investment in these areas, I think this hotel could provide a much better experience for families.

A hotel in the middle of nowhere. Refrigerator not working in the room, damaged bed, iron not working. Despite reporting these defects, they have not been removed. Meals are almost the same every day. I will not be returning to this hotel in the future.