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Whether you are in London for business or pleasure - by staying at the St Giles Hotel - you will enjoy a central location at a realistic price. The St Giles London is a modern 3 star property in the heart of the West End. Located only 50 yards from Tottenham Court Road tube and underground station - at the junction of Oxford Street. The hotel dining facilities feature the Sage and Chilli - Restaurant - Hudsons House - Bar and Restaurant - VQ 24 hour - Cafe Diner. A Buffer breakfast is served in the breakfast room located on the mezzanine level. Each of the 675 guest rooms offer en-suite shower- hairdryer- tea and coffee making facilities - room safes - remote control LCD television - direct dial telephone with voicemail and computerised room keys with wave technology. Free Wifi is available throughout the hotel - The hotel also has dedicated meeting facilities.
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Appalling customer service. They did not give me a receipt on check out which I need for work to claim expenses. Have tried calling on 3 occasions to be cut off at 30 minutes on hold each time. Have sent 4 emails and had no reply. Very disappointing and will not be staying again now. If the duty manager would still like to reach out - he can find numerous of my emails in the reception inbox, FAQ inbox and STG inbox.
Several members of our group discovered mice in their rooms during our stay. This was unacceptable and caused considerable discomfort and concern. Guests should be able to expect clean and safe accommodation. We were very disappointed with the experience and would not choose this hotel again.
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